Self-managing teams
There's a great article in Monday's Journal by Erin White titled "How a Company Made Everyone a Team Player." The story is about ICU Medical and how project teams have evolved there.
It's the evolution that's important. Teams have been a hot topic for decades, but many teams are not teams at all They're loose groupings of people trying to accomplish an objective.
It's the evolution that's important. The term "self-managing team" is thrown around a lot. But too many teams are managed from above. At ICU self-managing is a reality, but it didn't start out that way.
It's the evolution that's important. The changes at ICU didn't begin with a high priced consultant's high priced study or a charismatic guru's "6 ways to trick people into being team members." Teams working the way they do now at ICU evolved through the give-and-take and trial and feedback that accompanies most incremental change in business.
One particular quote caught my eye, from Dr. George Lopez, founder and CEO of ICU. Here's what he said.
"In a competitive environment, this is what works best. It allows these people to take control -- they can do as much as they want to do and can advance as much as they want."
In other words, ICU offers opportunities to work in teams that make a real contribution to the company. Working on teams can also yield monetary rewards based on the contribution of the project and a team member's contribution to the work. It can also yield rewards such as recognition and personal satisfaction, all without having to go into management or climb a separate career ladder.
Dr. Lopez says he's never vetoed a team decision, even when he disagreed with it. That reminds me of Ricardo Semler, of Brazil's Semco. In his book, the Seven-Day Weekend, Semler lays out the reason he won't override a team decision, even though he could.
"At that point, I'd lose everything I worked for, and people would know that democracy at Semco was fleeting, insincere and unreliable. That's too high a price to pay."
Maybe Semco, and ICU, can give us a vision of ways that people can work together productively without having to be controlled by some Grand Poobah of a manager. When Semler is asked, "How do you control a system like this?" his answer is simple. "I don't. I let the system work for itself."
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Hi Wally,
Imagine this – you arrive to work on Monday morning and find that your team has won the right to handle the company’s most important client. As a result the team will be expanded to deal with the extra workload.
There is already a huge list of well qualified and high quality applicants for the expansion – your team has the ‘pick of the litter’ because everyone in the company knows your team develops their people to their highest potential.
Mondays are a great day of the week for your high performing team. Members arrive refreshed from the week-end and look forward to meeting up for another challenging but rewarding week. There is a palpable sense of clarity and focus on the team objectives. Balanced with a playful approach to learning something new everyday and towards overcoming the evitable set backs and challenges. By the end of the week you know that team will be a little wiser, a little stronger and the sense of community a little deeper than before.
Then the alarm clock goes off. And you awake to your real world. And it is Monday morning and you have had such a lovely dream you were sad to leave it. Ahead of you is the commute, the pile of ‘stuff’ that will greet you when you get to work. The silent, trudging along, colleagues trying to conceal their quiet desperation about another Monday morning and a week ahead of sporadic at best, team-work.
There will be the evitable ‘crises during the week leaving you feeling physically and emotionally spent by the weeks end (or even earlier). A good portion of your week-end is spent ‘recovering’ form the effects of the week. Rinse and repeat.
What distinguishes these two scenarios? Simple – collaborative team work.
If building a collaborative team was easy everyone would belong to one. That’s the bad news. The good news is that with the right tools people can do to develop their team from the ‘inside out’. Articles on ways to improve teamwork point to the fact that a great team never consists of an assembly of unmotivated and dysfunctional individuals.
‘High Performing Team’ (HPT) rule number one: HPTs are made up of well-developed individuals.
Conclusion: to grow great teams – grow great people.
If you like my comment, please feel free to visit my website for more information of collaborative teams at http://www.StephenJamesJoyce.com
Regards,
Stephen
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