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The Working Supervisor's Support Kit is a collection of information and tools to help working supervisors do a better job. It's based on what Wally's learned in over twenty years of supervisory skills training.

For weekly tips and resources pointers, check Wally's Three Star Leadership Letter

Find out more about having Wally speak to your company or convention.

Find out more about Wally's coaching services.

Human Resource Executive Online recently posted an interesting article titled: "Managing Turnover." Here's a quote from the article.

"Most employers do not fully understand why employees choose to leave their organizations. But to retain their best employees, HR leaders must make sure their organizations clearly communicate expectations about rewards, work and productivity -- and then deliver on the promise."

There's a fallacy here. Organizations don't really do anything. People do everything. And there are some people who matter more to workers.

At recruiting time, it's the recruiter. How he or she portrays the company has a big impact on whether you choose to hire on or not.

After that, it's your boss. It's not the CEO or the HR Department or some formless organizational specter. It's your boss. It's your boss's responsibility to set good expectations and then follow through.

Good expectations are clear and reasonable. If you're the boss, check for understanding and make sure the ability of your team member is up to the challenge. If you're the team member, speak up if you don't understand or if you need training, support or help to do what's expected.

Good expectations don't stand alone. Great bosses follow up to see if what's been agreed to is what's happening. Every occasion to touch base is an occasion to coach, counsel, encourage and correct.

Good expectations are just air without feedback. Feedback is, indeed, the breakfast of champions. If you're the boss, strive to give regular and helpful feedback. If you're the team member and need feedback, search it out.

Good expectations imply and demand consequences. Positive and negative consequences are some of the boss's tools to influence behavior and performance. Without consequences, expectations are just hope.

In the end, as with everything in business, it comes down to people. The things the "organization" does, including setting expectations are the result of the actions of lots and lots of people. And the most important one, in terms of morale and productivity, is your boss.

Wally's Working Supervisor's Support Kit is a collection of information and tools to help working supervisors do a better job. It's based on what Wally's learned in over twenty years of supervisory skills training. Click here to check it out.

Request your free copy of "Meeting the Challenges of the Boomer Brain Drain: An integrated approach."

Wally Bock has helped people learn to be great bosses for more than a quarter century. His latest book, Performance Talk: The One-on-One Part of Leadership, makes learning key leadership principles almost effortless by teaching through a story and providing lists of resources for further growth.

Click here to find out more about Wally's coaching services.

For weekly tips and resources pointers, check our Wally Bock's Three Star Leadership Letter.

Click here to find out more about having Wally speak to your company or convention.