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The Working Supervisor's Support Kit is a collection of information and tools to help working supervisors do a better job. It's based on what Wally's learned in over twenty years of supervisory skills training.

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There's a great article by Tom Agnew, Mark Royal and Rebecca Masson of Hay Group Insight in the new Human Resource Executive Online titled: "The Frustrated Employee: Help Me Help You." Here's a substantive excerpt.

"However, significant numbers of organizations that enjoy high levels of employee engagement nonetheless struggle with performance issues. In these environments, employees are energized by goals and objectives and are eager to help their organizations succeed. But they themselves often indicate that they do not feel optimally productive.

Engaging employees alone, while clearly important, is not sufficient to sustain maximum levels of individual and team effectiveness over time.

What's the missing piece? To borrow a line from the movie Jerry Maguire, engaged employees seem often to be saying to organizational leaders, "help me help you." In other words, put us in roles that leverage our skills and abilities and allow us to do what we do best. Give us the tools, technology, information, support, and other resources we need to be effective."

Read this article. The authors do a great job of pointing out that having engaged employees is worse than useless if you don't support them with resources and leadership that help them get the job done.

It's worse than useless because it's your best people who get frustrated first and most intensely. No business can afford that.

The problem with most "engagement" initiatives is that they don't consider productivity. Instead they assume that productivity will follow automatically from engagement.

But productivity isn't just a matter of attitude. You need processes, resources, and supervision as well.

Wally's Working Supervisor's Support Kit is a collection of information and tools to help working supervisors do a better job. It's based on what Wally's learned in over twenty years of supervisory skills training. Click here to check it out.

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Wally Bock has helped people learn to be great bosses for more than a quarter century. His latest book, Performance Talk: The One-on-One Part of Leadership, makes learning key leadership principles almost effortless by teaching through a story and providing lists of resources for further growth.

Click here to find out more about Wally's coaching services.

For weekly tips and resources pointers, check our Wally Bock's Three Star Leadership Letter.

Click here to find out more about having Wally speak to your company or convention.