Redmond, we have a problem
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Microsoft (MSFT) has been taking some hits lately. Sales of Macs have been going up faster than the sales of PCs as a whole. Vista, Microsoft's latest operating system, has had a host of problems since it was introduced in early 2007.
Not that Microsoft has suddenly turned unprofitable. Last year the Windows group made $13 billion.
But there are those Mac versus PC ads that skewer the giant from Redmond and are fun to watch, not matter what kind of computer you use. Last month Microsoft announced that it was going to fight back with ads of its own.
On August 21, the Wall Street Journal announced that "Microsoft Corp., weary of being cast as a stodgy oldster by Apple Inc.'s advertising, is turning for help to Jerry Seinfeld." Last week the ad debuted. You can see it on YouTube by clicking here.
Microsoft has a problem. This ad campaign is going to cost $300 million, which isn't much of a slice of the $13 billion, but it is a simply awful bit of advertising slop. I've now watched it several times and I haven't got a clue what the message is supposed to be. The word "Vista" is never mentioned.
Microsoft has a problem. If portraying yourself as something besides a stodgy oldster is your goal, this isn't the way to do it. Gates and Seinfeld are in their fifties. Jerry's show has been off the air for a decade. Even that might be OK if the ad was funny. It isn't.
Microsoft has a problem. Jerry Seinfeld the person is mostly identified with Jerry Seinfeld the character. And, according to Todd Bishop who writes the Microsoft blog for the Seattle Post-Intelligencer, "fans of the 'Seinfeld' television show quickly pointed out that Jerry would often have the latest Apple Macintosh in the background of his apartment.
This strikes me as the kind of problem leaders create for themselves when they only talk to each other. I have to wonder if a single Mac user was part of the conversation, or anyone under the age of 30.
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I am no expert in computers but I have recently considered getting a Apple Mac, however the thing that has put me off is that it seems like Apple runs all of the Microsoft programs anyway. Though as a non technical person I think I will book myself into a training session on Apples before making a decision
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For me, Ian, the thing that makes you skeptical is what made me consider a Mac. There are two programs I use that are critical to what I do and for which there are no Mac versions. Since the Mac can run them under Windows, I thought I would consider a Mac.
When I had my publishing company we ran both systems. From that experience, I can tell you that there will be an adjustment curve as you learn to do things differently and that once you have climbed that curve you'll be comfortable.
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Wally,
Glad you wrote this--I was thinking maybe there was something wrong with me after I saw the spot and thought, "Huh?"
This is a perfect example of how important it is to "be who you are" and if you're not getting the results, then find out what needs to improve. Instead, Microsoft seems to have made the unfathomable error of believing that it is Apple's advertising that is making them successful vs. the quality and design of their computers and software.
I've been an Apple user since the mid-80's with a PC nearby to run unique software used by clients. That's no longer necessary and I just had dinner with a corporate IT director who smilingly announced that he now has a MacBook on his desk at work.
He didn't buy it because of the terrific Apple ad campaign. He bought it because it makes him more productive.
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Steve, thanks for making the point about choosing products for what they do for us, not because a slick ad campaign tricks us into buying them. The great David Ogilvy used to say that great advertising can sell anything once.
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Thanks for adding that comment Joe, about how products have personalities that are part of their brand.
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You hit it right on the nail. IMO, beating Mac at it's own game (funny advertising, in this case)is not a good idea.
Think iphone versus Blackberry; two distinct personalities that appeal to the masses.
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