The Workplace of the Future

 
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William Gibson was right. The future is already here. It's just unevenly distributed.

The workplace of the future is already here, too. And it, too, is unevenly distributed.

We can expect changes in the workplace because of the changing nature of work. More and more work is knowledge work. Increasingly what people know and the relationships they've developed have become key sources of competitive advantage.

At the same time more work is collaborative and team-based. The world is moving faster all the time and custom solutions are becoming the norm. The ability to innovate is a critical competency

We can expect changes in the workplace because of changes in where work is done. More workers are on the move than ever. More work from home. More work is being outsourced.

That makes line of sight management impossible. The ability to embed best practices in software often makes it unnecessary.

Trends are not the only drivers of change. Some things just don't work as well as they should.

Current practice with job descriptions and performance evaluations provide a good example. They were a good idea when they were initiated. But, in most companies neither the job descriptions nor the evaluations based on them are up to the challenge of competitive pressure or the nature of the work to be done.

It's time to apply Schumpeter's creative destruction to the workplace. It won't happen all at once, or even by design. Instead, it will emerge from experiments and practice changes in lots of places. And it will evolve over time.

Here are three critical questions to ask about how the workplace of your future should look. There are no easy answers here. But there are intelligent choices.

How will leaders be chosen? Today most business leaders are chosen by leaders above them.

Does having teams choose their leaders make more sense? Do most leadership positions need to be permanent, as they are today? Several companies have self-directing work teams that change the functional leader based on aptitude and willingness according to the task.

How will work be assigned? At WL Gore no worker can be compelled to do anything. Will that work everywhere?

How will decisions be made? There is a tension here. Groups seem to make decisions about allocating resources to opportunity better than hierarchies. But hierarchies seem to do a better job of pulling resources together to make a change.

Our workplaces today are mostly run on models derived from the military and engineering. I think the most effective new models are likely to be drawn from anthropology, network theory, and biology.

Wally's Working Supervisor's Support Kit is a collection of information and tools to help working supervisors do a better job. It's based on what Wally's learned in over twenty years of supervisory skills training. Click here to check it out.

 
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Wally Bock has helped people learn to be great bosses for more than a quarter century. His latest book, Performance Talk: The One-on-One Part of Leadership, makes learning key leadership principles almost effortless by teaching through a story and providing lists of resources for further growth.

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Comments

  • 11/10/2008 12:04 AM Chris Young wrote:
    You are absolutely correct Wally, the workplace is most definately changing and will look much different in 20 years than it does today.

    The three questions you pose provide some excellent food for thought that I felt compelled to share with my readers in my weekly Rainmaker 'Fab Five' blog picks of the week found here: http://www.maximizepossibility.com/employee_retention/2008/11/the-rainmaker-1.html

    Be well!
    Reply to this
    1. 11/10/2008 8:16 AM Wally Bock wrote:

      Thanks, Chris. It's always an honor to be one of your picks.


      Reply to this
  • 11/10/2008 4:28 PM Alvira wrote:
    I enjoyed reading this article. There are no concrete answers to the questions drawn from the article. I believe that these questions will be answered relative to the organizational demographic. I am sure that many different models of hierarchies will work efficiently and it may involve trial and error until one finds the best organizational system suited for the personalities involved in the decision-making process.
    Reply to this
    1. 11/10/2008 4:44 PM Wally Bock wrote:

      Thanks for sharing those comments, Alvira. I think we'll be finding the answers as we go along.


      Reply to this
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