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"Joe's a star salesman. He'll make a great sales manager."
"Sarah gets along with everyone. They'll love her as a boss."
"Tom is the smartest guy in the room. He'll make a great manager."
You hear statements like that when it's time to decide who's going to be asked to make the move from individual contributor to boss. Companies analyze whether a person is a star performer, or a "people person," or is really smart.
Usually they don't even think about the things that will actually give you an idea of whether a person will make a successful boss. Here are three questions to ask about anyone you're considering for a move to a boss's job.
Will he or she make decisions? When you're an individual contributor, it's easy to pass any decision up to your boss. But when you're the boss, you need to be willing to decide.
Does he or she talk to other people about their performance or behavior? That's the supervision part of the boss's job and many bosses are so uncomfortable with it that they avoid it, which only makes things worse. We can teach you techniques to do this well, but you have to show up willing to do it.
Does he or she like helping others succeed? This is huge. A boss's jobs are to help the team succeed (accomplishing the mission) and help the team members succeed (caring for the people).
Unlike what they say in those financial ads, in this case past performance is an indicator of future behavior. If your candidate hasn't done them while an individual contributor, there's not likely to be a magical transformation after promotion.
Boss's Bottom Line
You can make things easier and more effective at promotion time if you give your people opportunities to demonstrate whether they can and will do they'll need for success as a boss.
Wally's Working Supervisor's Support Kit is a collection of information and tools to help working supervisors do a better job. It's based on what Wally's learned in over twenty years of supervisory skills training. Click here to check it out.


I wonder about your second point. Anyone who is not a boss probably has no business talking to colleagues about their performance or behavior. I suppose praise would be fine, but any negative feedback or "constructive criticism" should be handed out by bosses only, right?
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I see your point Hayli, but my experience is that there are people in just about every workplace, including some who have no desire to be a boss who routinely talk to others about their behavior or performance. It seems to be a natural part of how the workplace functions.
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Wally,
Good points all the way around. I also think that those who can "do" aren't always proficient in instructing or showing others "how to do." The best teachers or professors aren't always experts in the field but are often people who have been educated in EDUCATING. I think we can relate this to the sales star becoming a sales manager. Making sales is very different from motivating, instructing, educating, and inspiring others to make sales, as you pointed out so well.
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Thanks for adding that, Lynn. It's absolutely true that many of the best performers aren't good teachers because they've taken their competence to an unconscious level AND often they have zero training in how to present material or coach. I've got dozens of coaching clients from the last thirty years who were top-rank individual contributors, but had an amazingly hard transition to supervision because of that.
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