What you can control and what you can't. Tips from the Working Supervisor's Support Kit
Subscribe to the Three Star Leadership Blog
|The Working Supervisor's Support Kit is a collection of information and tools to help working supervisors do a better job. It's based on what Wally's learned in over twenty years of supervisory skills training.|
|Follow me on Twitter|
|For weekly tips and resources pointers, check Wally's Three Star Leadership Letter|
|Find out more about having Wally speak to your company or convention.|
|Find out more about Wally's coaching services.|
"I know what I'd do if I was rich."
I waited. Whenever my friend Ray begins with a statement like that, I know that something out of the ordinary is in store.
"I'd smoke on airplanes."
Huh? I know Ray loves his cigarettes, but I didn't get the connection at all.
"Okay," I said, "I'll bite. How would being rich make it possible for you to smoke on airplanes? They're not going to lift the ban anytime soon."
Ray laughed. He does that to me a lot. "You just don't get it, Mr. Leadership Expert. The only penalty is a fine. If I was willing to pay it, they'd have to let me smoke."
He's right. I should have gotten it. When you're the boss, you can set up all kinds of consequences for people. You can use the consequences outlined in company policy.
But if your team members are willing to take the consequences, there's no way to stop them from doing what they want. In other words, you can't control what they do.
That surprises a lot of new bosses. They think their new job gives them the power to control what their team members do. Not so.
All you can control is your behavior. Behavior is what you say and what you do.
You can use your behavior to influence the behavior and the performance of your team members. But they still have the final say in how they act and how they perform.
Boss's Bottom Line
The only behavior you can control is your own. Use what you say and what you do to influence the behavior and performance of the people on your team.
This tip is a sample of what you'll find in my Working Supervisor's Support Kit.