The Joy of Helping
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One of my must-reads every week is Adam Bryant's "Corner Office" column in the New York Times. He gives us condensed versions of long interviews with CEOs. What I like most is that, week after week, Bryant lets us see human CEOs. Every one is a mix of strengths and weaknesses, positives and negatives.
A great example of the column is the one from last Sunday, an interview with Selina Lo, president and CEO of Ruckus Wireless. As I read it I found myself thinking "Are you kidding?" and, just a sentence or two later pumping my fist and mentally shouting "Yes!" Buried about two thirds of the way through the interview was this gem.
"That’s part of becoming a manager — that you really have to enjoy enabling people, more than doing the actual work. And so I want people who are good managers to be managers."
There are some things we can't train into a new boss. I can't teach you to "enjoy enabling people," but if you show up with that attitude, your odds of success as a boss go way up.
Think about it. A boss's job is to help the team and the team members succeed. If you don't like helping others succeed, you have to force yourself to it and you're not likely to it well.
I call it the "Joy of Helping Factor" and it may be part of the secret sauce that makes for great boss success.
Boss's Bottom Line
When you're considering who might make a good boss, look for the Joy of Helping Factor. Does the person pitch in to help the team succeed and take time to help others succeed?
Additional Resource
Adam Bryant has written a book based on his Corner Office interviews. It's called The Corner Office: Indispensable and Unexpected Lessons from CEOs on How to Lead and Succeed. It's not a simple collection of columns. Instead Bryant shares his conclusions about what makes for CEO success and illustrates his points with material from his interviews. It's a great book, and one you'll dip into again and again.
Wally's Working Supervisor's Support Kit is a collection of information and tools to help working supervisors do a better job. It's based on what Wally's learned in over twenty years of supervisory skills training. Click here to check it out.




Great post, Wally. I, too, enjoy the Corner Office column every week. There's nearly always a good nugget or two I can pull for an object lesson on successful management practices that lead to a workplace environment in which employees want to engage.
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Thanks, Derek.
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