Boss's Tip of the Day: Manage behavior and performance

 
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If you're a boss, you know that every day is a challenge to do better. This tip is based on the same research I used to develop my programs and the Working Supervisor's Support Kit .

Manage behavior and performance

All you can manage is what's observable. Since you can't see inside your team members' heads, you have to make do with what you can observe. You can manage performance: the measurable output of work. You can manage behavior: what people say and what they do. That's it.

If you have a copy of the Working Supervisor's Support Kit , you'll find more on this in the chapter titled "Karen's Problem."

If you're wondering how to master the world of social media, check out Becky Robinson's tips for ways to get better results from your social media investment in 12 minutes or less. Becky is my personal go-to source for ideas on how to use social media more effectively.

Wally's Working Supervisor's Support Kit is a collection of information and tools to help working supervisors do a better job. It's based on what Wally's learned in over twenty years of supervisory skills training. Click here to check it out.

 

 

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  • 3/10/2012 4:52 PM John Cousineau wrote:
    Wally: great point. To wit I'd note the value of metrics that show the causal connections between behaviors and outcomes. They amplify what's observable and raise the bar in terms of performance that's manageable. Trust this adds some value. - John
    Reply to this
    1. 3/12/2012 9:05 AM Wally Bock wrote:

      Thanks, John. That really sharpens the recommendation. If you've got metrics that apply, using them is a powerful way to describe where things are missing the mark and suggest how things should be different.


      Reply to this
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