Boss's Tip of the Day: How to talk about behavior

 
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If you're a boss, you know that every day is a challenge to do better. This tip is based on the same research I used to develop my programs and the Working Supervisor's Support Kit .

How to talk about behavior

One thing new supervisors dread most is talking to team members about behavior. One thing experienced supervisors hate most is talking to team members about behavior. Here are three steps to start out right and increase the odds that your conversation about behavior will go well.

Tell them why you're talking . Describe the behavior without adjectives. Then move right into the next step.

Tell them why it's worth talking about. Describe the impact of their behavior. Then …

Wait until your team member speaks. This can be uncomfortable, but it's the only way to make sure you have a conversation about what's going on.

If you have a copy of the Working Supervisor's Support Kit , you'll find more on this in the chapter titled "Supervisory Interview Basics."

If you're wondering how to master the world of social media, check out Becky Robinson's tips for ways to get better results from your social media investment in 12 minutes or less. Becky is my personal go-to source for ideas on how to use social media more effectively.

Wally's Working Supervisor's Support Kit is a collection of information and tools to help working supervisors do a better job. It's based on what Wally's learned in over twenty years of supervisory skills training. Click here to check it out.

 

 

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Comments

  • 7/9/2012 10:39 AM Charles H Green wrote:
    Solid, practical advice on a critical topic.

    Boy if everyone tried to do this ten times more than they do, and did it this way, the world would be marvelously better!
    Reply to this
    1. 7/9/2012 2:55 PM Wally Bock wrote:
      Thanks for the kind words. This really simple, but very hard to do, because most of us had parents and role models who did this is in a different order and almost never waited for a response.

      Reply to this
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