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Jeff Bezos has said that because things change, you should base your strategy on the things that don't change. That's good advice for bosses, too.
Human nature is one of those things that don't change. That means people don't change. Base your actions on the constant things.
People want to do meaningful work. Tell them why what they're doing matters.
People want to work with people they like who do their part. Pay attention to team chemistry and get rid of the slackers.
People want to succeed. Find ways to help them.
People have good days and bad days. Sometimes it's not their fault, it's just their turn.
People want to know where they're going and where the team is going. So tell them and ask for their ideas on how to get there.
People want to know how they're doing. Tell them.
People want to make progress. It doesn't have to be a lot, but you can help them make at least a little every day.
People get an emotional boost when something good happens. Celebrate with them.
People get an emotional kick in the stomach when something bad happens. Help them move on.
People tend to remember the kick in the stomach stronger and longer than the good thing. Help them recognize and remember the good things.
Boss's Bottom Line
People are people and people haven’t changed in any basic way for millennia. So treat them like people.
Wally's Working Supervisor's Support Kit is a collection of information and tools to help working supervisors do a better job. It's based on what Wally's learned in over twenty years of supervisory skills training. Click here to check it out.